Privacy Policy
Last updated: 4 March 2026
1. Who We Are
Lions Head provides a financial intelligence service for small business owners, accessible via WhatsApp and the web.
Contact: available through in-app support.
2. What Data We Collect
We collect only data you provide:
- Bank statements — PDF files you upload (FNB, Standard Bank)
- Transactions — Parsed debit/credit records from those statements
- Email address — Used to identify your account
- Chat messages — Questions and responses exchanged with the assistant
- Budget and debt records — Data you enter manually
We do not collect identity documents, passwords, or payment card information.
3. How We Use Your Data
Your data is used solely to provide the service: parsing transactions, answering financial queries, tracking budgets and debt plans, and delivering responses. We do not use your data for advertising or profiling.
4. Third-Party Services
We share data with the following sub-processors for service delivery only:
| Provider | Purpose | Location |
|---|---|---|
| Groq | AI language model (responses) | USA |
| Supabase | Database and file storage | USA |
| Twilio | WhatsApp message delivery | USA |
5. Data Security
- All data transmitted over HTTPS/TLS encryption
- Your data is isolated per account — no other user can access it
- Database access is restricted to the Lions Head application only
6. Your Rights (POPIA)
Under the Protection of Personal Information Act, 2013 (POPIA), you have the right to:
- Access — Request a copy of your personal information
- Correction — Request correction of inaccurate data
- Deletion — Request erasure of your data (processed within 7 business days)
- Export — Download your transaction data as CSV from the dashboard
- Objection — Object to processing of your personal information
To exercise these rights, contact Lions Head through the app support channel. If unsatisfied with our response, you may contact the Information Regulator of South Africa at inforeg.org.za.